We are looking for an innovative, knowledgeable go-getter, to join EPIC Fitness Group as an Operations Assistant. This position is located in the Northville office, which is located in the Metro Detroit Area. As an Operations Assistant, you will be responsible for providing general administrative, reporting, and operational support.
Perks and Benefits:
- Great growth opportunities - we are a dynamic and growing company!
- Medical, Dental and Vision insurance benefits
- 401(k) with a generous employer match
- Profit sharing program
- FREE Black Card Membership
- Paid time off that increases with tenure
- Employee Referral Program
Responsibilities:
- Heavy interaction with Operations Team, which consists of Operations, Marketing, Human Resources, IT, Quality Control, Payroll, and Field Operations.
- Support resolution of operational problems by assisting in organizing and structuring projects and initiatives.
- Support Operations Team in investigating escalated issues and follow-up on outstanding issues promptly.
- Create, update, and manage form management system as needed.
- Update and manage company resources.
- Manage President and Director of CI expense reports on weekly basis.
- Order office supplies and manage office supply inventory.
- Manage company communications.
- Support development of quarterly company publication.
- Process Club Account Resubmits twice monthly.
- Manage job calendars and flows to ensure timely completion.
- Manage operational team scheduling tools, monitor activities and track progress.
- Utilizing field operations knowledge and experience, recommends process improvements and systems to improve operational efficiency and cost-effectiveness.
- Consistently develops plans to assist in prioritization and resolution of multiple issues.
- Assists in the development of and preparation of multimedia presentations and operations-related training materials.
- Provide general administrative and clerical support to management, including mailing, scanning, faxing, and copying.
- Document complaints and issues and review with appropriate level management personnel. Keeps Operations Team apprised of the status of member related issues
- Prepares and processes documents, including correspondence, reports, spreadsheets, drafts, memos, and emails.
- Schedules meetings and interviews as requested by the Operations Team.
Requirements and Skills:
- 2-year minimum field operations experience. Experience within EPIC/Planet Fitness preferred.
- Strong communication skills: written, verbal, and in public speaking settings.
- Basic to intermediate excel/spreadsheet/database skills. Basic Math skills.
- Willingness to complete continuing education to support new initiatives programs, and technological upgrades within the organization.
- Excellent organizational skills (detail oriented, goal oriented, follow through).
- Great attitude (people skills, innovative, proactive, professional).
- Must be at least 18 years of age and demonstrate a strong knowledge of operations and administrative functions.
What It Means to Join the Team:
- It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
- It means being part of a company that cares about improving the health and well-being of our communities.
- It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
- It means encouraging professional growth and development.
- It means creating a positive impact in our local communities through philanthropic initiatives.
- It means being part of a brand of which you can be proud!
Equal Opportunity Employer
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
