Are you interested in fitness and wellness?
Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!
Job Summary:
The Fitness Trainer is our fitness ambassador and a key member of the Planet Fitness team. This individual is largely responsible for the member experience in club, particularly the successful execution of the PE@PF Program.
Reports To
Club Manager and Assistant Club Manager
Essential Duties and Responsibilities
Member Training
- Design individual exercise programs for each member based on their exercise experience, medical background, and personal goals.
- Train Planet Fitness members during PE@PF small group training sessions.
- Submit all training programs and workout logs to the supervisor for review.
- Log training session attendance data into the Datatrak system.
- Track and record PE@PF success metrics.
- Monitor the primary workout areas to make sure that members are using the equipment appropriately.
- Develop and implement exercise programs that are safe, effective, and appropriate for individuals who are apparently healthy or have medical clearance to exercise.
- Conduct health history interviews in order to determine the need for referral and to identify any contraindications for exercise.
- Assist members in setting and achieving realistic fitness goals.
- Teach correct exercise form and technique, including progressions and regressions, through demonstration, explanation, and proper cueing and spotting techniques.
- Empower individuals to begin and adhere to their exercise programs using guidance, support, motivation, lapse-prevention strategies, and effective feedback.
- Design structured exercise programs for individuals and small groups.
- Educate members about fitness- and health-related topics, to help them in adopting healthful behaviors that facilitate exercise program success.
- Protect member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
- Refer members to other healthcare professionals when appropriate.
- Customer Service/Front Desk Activities
- Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
- Answer phones in a friendly manner and professionally assist callers.
- Check members in, give tours and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage and merchandise purchases on the POS system.
- Exceed the minimum required daily statistics.
- Assist in emergency medical situations as per training.
- Uphold rules and policies in the facility.
Member Accounts
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Properly submit refund requests.
- Check member into fitness classes using Datatrak systems.
- Create new memberships and guest accounts for members.
- Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance
- Perform regular facility cleaning and upkeep such as mopping up spills, re racking weights, and picking up trash.
- Perform regular cleaning of assigned fitness equipment.
- Stock supplies as necessary.
- Inspect all equipment for possible malfunction or damage and report findings to the appropriate individual(s).
- Inspect AED equipment.
Qualifications/Skills
- Must have a NCCA accredited trainer certification (example: AEC or NCSF)
- Must be CRP/AED certified
- Passion for health and fitness
- Uphold core values of Planet Fitness at all times by upholding the beliefs of teamwork, positivity, integrity, passion and accountability
- Ability to handle emergency situations as per training.
Physical Demands
- Visible and continuous activity during shift
- Continual talking in person or on the phone to members during shift
- Must be able to lift up to 75 lbs.
- Frequent climbing, balancing, kneeling and crouching during shift
- Frequent cleaning of equipment and facilities
