Member Services Representative Part Time Loveland

Member Services Representative Part Time

Part Time • Loveland
Planet Fitness (PF) in Loveland is hiring for a part time front desk Membership Services Representative (MSR). Come and Join our Team!! We are looking for a team member who is flexible in working shifts between the times of 6:00am-10:00pm and weekends.
Who We Are!
At Planet Fitness our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming judgement free environment!
Reasons to join our PF Team!
●        You get to work in a fun, motivating environment and build relationships with fellow team members and Planet fitness members!
●        As a team member you get a complimentary Black Card Membership (BCM) for yourself AND one complimentary membership for your significant other for the duration of your employment.
●        Enjoy working in a unique environment where we strive for everyone to be accepted. We are a diverse judgement free zone, where lasting, active lifestyles are built. Our product is a tool, a means to an end, not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about our team and our members. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We need you! You belong!

●        You get to take part in various community events and Company outings as a part of our making work fun attitude and to support our local community!

Job Summary
As a Member Services Representative (MSR) your main focus will be to build relationships and rapport with fellow team members and Planet Fitness members, prospective members and guests. Along with ensuring a sparkling clean club, providing exceptional customer service and a “Judgment Free” experience!
Daily Duties and Responsibilities of an MSR

●        Greet members in a friendly and welcoming manner upon check in and when exiting the club
●        Handle all front desk related activities including:
  • Answering phones in a friendly manner and assisting callers with a variety of questions
  • Assisting members in the club with any questions and concerns
  • Taking prospective members on tours and assessing their memberships needs
  • Supporting new members on their sign-up journey
  • Providing proficient knowledge of merchandise sales and completing transactions with ease and accuracy
  • Facilitating needed updates or addressing concerns pertaining to a member’s account
●        Respond to member questions and concerns in a timely and professional manner and elevating issues as needed to the Assistant Manager or Manager 
●        Assist in maintaining the cleanliness and sanitization of the club’s interior/exterior through specific assigned daily cleaning duties
●        Performing club walkthroughs, while addressing supply needs, cleanliness concerns and safety/policy issues

Qualifications and characteristics that will make you a wonderful match for our Membership Services Representative position: 

●        Exhibit an upbeat and positive attitude!
●        Present a basic computer and Point of Sale proficiency
●        Have a passion for fitness and health, and a desire to motivate and inspire others!
●        Be punctual, reliable and show respect
●        An ability and desire to interact in a positive and professional way with members and fellow team members always striving to exceed the member’s expectations.
●        Display strong listening skills with the ability to empathize and problem solve
●        Work cohesively with co-workers in a team environment
●        Demonstrate understanding in all interactions while using appropriate behavior and language
●        Willingness to become CPR/AED Certified (training provided by Planet Fitness) 
●        High School diploma/GED equivalent preferred

Physical Demands 

●        Continual standing and walking during shift
●        Frequent communication throughout shift both in person or on the phone 
●        Occasional climbing, balancing, bending and kneeling during shift
●        Must be able to occasionally lift up to 75 lbs.
Compensation: $13.65 per hour

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.