Planet Fitness Member Services Representative - Part time Nazareth

Planet Fitness Member Services Representative - Part time

Part Time • Nazareth
Hiring right now!

Planet Fitness

859 Nazareth Pike, Nazareth PA 18064.  

 

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.  Member services representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential Duties and Responsibilities 

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
     
    • Answer phones in a friendly manner and assist callers with a variety of questions.
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    • Check members into the system.
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    • New member sign-up.
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    • Take prospective members on tours.
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  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • More then 50% of your time will be spent on cleaning the club and equipment. 
  • Assist in maintaining the neatness and cleanliness of the club.
  • If needed, thoroughly clean and sanitize restrooms, locker room areas.
Qualifications/Requirements 

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 17 years of age or older.
Physical Demands 

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Work Hours:

  • must be willing to work either Saturday or Sunday
  • Manager will ask to work as needed, part time, flexible sechedule.  Minimum of 15-25 hours a week. 
  • there will be several days of paid training.  Training hours will be different.
  • $13/hr + Free Black Card Membership!


 

 
Compensation: $13.00 per hour




Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: