Job Summary
The 5AM - 9AM Member Services Representative - will be responsible for creating a positive, start the day member experience through customer service excellence direct toward valued members, prospects, and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including, but not limited to:
- Daily Open - Brand Excellence
- Answer phones with candor and cordiality.
- Assist with a variety of questions.
- Warmly greet and direct new and existing members, guests, and prospects
- Eager to engage new member enrollment
- Tours
- Member account maintenance
- Increase knowledge, skills, and experience necessary to answer questions and resolve concerns in a timely and professional manner and/or alert Assistant Manager or Club Manager, as needed.
- Assure club cleanliness and order.
Qualifications/Requirements
- Customer service and/or fitness experience preferred.
- Basic computer proficiency.
- A passion for people, fitness, and health.
- Upbeat and positive attitude!
- Punctuality and reliability is mandatory.
- Exceptional customer service skills
- Consistently demonstrates a positive and professional way with members and co-workers.
- Exceeds member expectations.
- Strong listener. Ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions
- Use appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing, walking, and often speaking during shift.
- Must be able to lift up to 50 pounds (lbs.) on occasion.
- Materials Safety; proper use and personal protection equipment.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
