Club Manager – Job Description
The Club Manager is responsible for overseeing daily gym operations to ensure a high-quality, Judgement Free experience for all members, while also driving the club’s financial performance. This role requires hands-on leadership to recruit, develop, and manage a high-performing team, as well as maintain a clean, welcoming, and safe environment.
Essential Duties and Responsibilities
Staff Leadership & Management
- Recruit, hire, train, and develop all club staff, including Member Service Representatives, Trainers, and Custodians.
- Lead by example and provide consistent coaching and mentorship aligned with PF core values.
- Create and maintain staff schedules, ensuring full coverage at all times; provide shift support when needed.
- Manage employee relations, including conflict resolution, performance evaluations, and disciplinary action when necessary.
- Serve as on-call support 24/7 to address urgent club needs and emergencies.
Customer Experience
- Foster a welcoming, supportive environment for all members, guests, and prospective members.
- Ensure that superior customer service is delivered consistently across all member interactions.
- Oversee all front desk functions including:
- Member check-in
- Phone and in-person inquiries
- New member sign-ups
- Club tours
- Membership account support
- Ensure smooth and timely opening and closing of the club each day.
Facility Operations
- Ensure the facility remains clean, well-maintained, and safe at all times; actively participate in daily cleaning tasks.
- Identify and communicate equipment repair needs promptly; coordinate with appropriate vendors or maintenance teams.
- Enforce and uphold all safety protocols for members, staff, and equipment usage.
Administrative & Financial Oversight
- Support marketing and promotional initiatives; ensure staff is well-trained on current campaigns.
- Manage club expenses and authorize necessary purchases and refunds.
- Complete and submit HR documentation, including payroll-related forms, in coordination with the Corporate Payroll Team.
- Track and analyze club performance metrics on a weekly, monthly, and annual basis.
Qualifications
- Proven leadership and customer service experience (fitness industry preferred).
- Excellent communication, organizational, and conflict-resolution skills.
- Basic proficiency in Microsoft Office Suite and general computer usage.
- Current CPR certification (required).
- High school diploma or GED (required).
- Must be 18 years of age or older.
Physical Demands
- Must be able to stand and walk for extended periods throughout the shift.
- Frequent verbal communication in person and over the phone.
- Ability to occasionally lift up to 50 lbs.
- Possible exposure to cleaning agents and chemicals.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
