Full-Time/Part-Time Member Services Representative
Your responsibilities will include but are not limited to:
Customer Service/Front Desk Activities:
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage and/or merchandise purchases on the point-of-sale (POS) system.
- Utilize POS system to assist with new memberships, change of address, and billing or payment questions.
Club Cleanliness and Maintenance:
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Equipment cleaning is done daily as per assigned units.
- Regular restroom and wet area cleaning and stocking.
Qualifications:
- 6-12 months of Customer Service experience is preferred. High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Above average computer proficiency with an eye for accuracy.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the member and team’s expectations.
Physical Demands/Requirements:
- Continuous standing and/or walking during shift.
- Continuous interactions with members on the phone and in person.
- Must be able to lift up to 75 lbs.
- Will encounter toxic chemicals (ph.-balanced cleaning supplies) daily.
Why you should join the Planet Fitness team!
- Planet Fitness’s mission is to create a healthier planet. As a Planet Fitness team member, you contribute to changing people’s lives every day
- Work hard and play hard with an amazing group of talented, dynamic team members.!
- Medical Insurance available (80/20 split for full-time)
- Dental/Vision Insurance (available)
- 40 hours Paid Time Off (PTO)/24 hours Sick Time (after one year full-time)
- Free Black Card Membership
- Flexible scheduling
- Training and uniforms provided
- Continuous paid training.
- Advancement available
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
