Welcome to the judgement free zone! A place where everyone feels welcome. Here at Planet Fitness, we are known for creating a welcoming and non-intimidating environment for gym goers. We are looking for enthusiastic individuals to join our team and help us maintain our positive atmosphere!
We are searching for Front Desk Team Members to join our planet! In this position, you will be the first point of contact for our awesome members and their guests. Your primary responsibilities will include greeting members, answering inquiries, managing memberships and ensuring our front desk operates smoothly.
Check out our awesome Company Benefits:
- Free Black Card Membership
- Paid Personal Time Off
- Medical, Dental and Vision Benefits
- 401k Plan with Employer Match
- Upbeat, Team-Oriented Environment
- Consistent & Flexible Work Schedule
- Training with Growth Opportunities
As a member of our team, you will be responsible for creating a positive member experience by providing a superior & friendly level of customer service to Planet Fitness members, prospective members & guests.
Essential Duties & Responsibilities:
- Greet all members & guests to make everyone feel comfortable & welcomed!
- Check members in, conduct tours, sign up new members, log amenities, etc.
- Update member information like addresses, billing information, etc.
- Answer phones and assist callers with a variety of questions.
- Respond to member questions or concerns in a timely & professional manner.
- Use Point of Sale systems to process purchases.
- Maintain a spot-free facility by helping with cleaning & sanitizing!
Qualifications
- Positive & Upbeat attitude!
- Basic computer proficiency with an eye for accuracy.
- Punctuality & reliability is a must.
- Exceptional customer service skills.
- CPR/AED certified (if not, training will be provided by PF)
- Interact in a positive & professional way with everyone, exceeding expectations.
- Must be 18 years of age or older.
- Customer Service background preferred.
Physical Demands
- Continual standing & walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 60 lbs.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
