Job Summary
Responsible for providing a superior level of customer service engagement with equipment and facilities to Planet Fitness members, prospective members and guest, ensuring an exceptional "Judgement Free" member experience.
Reports To
Maintenance Supervisor and Club Management
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service. Make members feel comfortable and welcome!
- Respond to member questions and concerns in a timely and professional manner
- Act as a brand ambassador at the front door
- Adhere to policies and procedures outlined in the employee handbook
- Ability to assess and assist in emergency medical situations
- Upholding rules and policies in the facilities
- Uphold integrity and security of sensitive company documents
- Lead by example and maintain consistent accountability
- Communicate between staff members any changes or information that is pertinent to their positions
Club Cleanliness and Maintenance
- Use all cleaning and sanitizing equipment as directed
- Clean all exercise equipment and tanning beds
- Complete daily and weekly cleaning responsibilities
- Complete Equipment Planned and Daily Maintenance
- Be responsible for club tools and supplies
- Coordinate with Maintenance Supervisor on External vendors
Qualifications/Requirements
- Positive friendly attitude
- Must be 18 years of age or older
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Positive leadership and diplomacy
- Problem solving
- Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
Physical Demands
- Visible continuous activity during shift
- Continual talking in person or on the phone to members during shift.
- Must be able to lift up to 75 lbs.
- Frequent climbing, balancing, kneeling and crouching during shift
- Frequent cleaning of equipment and facilities
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
