About the Regional Manager Role:
The Regional Manager’s role is two-fold: (1) to ensure that Managers receive the training, motivation, and support necessary so that club operations and membership enrollment meets or exceeds set standards and targets; and (2) be the liaison between corporate and the clubs for all reporting, communications, and carrying out monthly initiatives. The RM always has their finger on the pulse of each club, sets high expectations of the Managers, and is quick to identify performance issues and implement corrective action. The Regional Manager ensure the Member Experience is of the highest level at all times.
Club Visit Expectations: In club 5 days per week, including randomly scheduled visits nights & weekends.
Office Days: First Tuesday per month, in respective office (Foxboro, Kent Valley)
Training Support Visit Expectations: Complete one BEST Visit per month with Senior Club Manager
Daily responsibilities for the Regional Manager also include:
Reporting andAnalysis
· Daily review of MTD reporting and reports sent on a weekly/daily basis from Finance team.
o KPI Report Card, Controllable P&L’s, Daily Club Stats, Team Member Stats, Weekly Labor Hours
o BI Reporting (MTD & Daily Dashboard)
· Monitor all relevant sales statistics through review of daily/weekly stats.
o Work with Club Manager to outline an action plan for underperforming site(s)
· Review weekly payroll and completion of payroll documents done by managers.
· Follows all payroll procedures to ensure accurate pay of respective team members.
· Approve refund and supply order requests.
· Monitor key controllable expenses: including club payroll, janitorial supplies, and inventory with the RDO and work with Managers to optimize results.
Staffing and Training
· Completes all necessary training for new Managers; provides ongoing training as needed.
· Identifies team members with potential and gets them into our pipeline for growth.
· Guides Managers in ongoing evaluation of staff; identifies area for improvement and aids Managers in structuring an action plan, including training, hiring and termination.
· Trains all club staff when club performance is lacking.
· Ensure that all managers are using PFU training modules, and they are working with new hires to complete within 30 days.
· Ensure that Club Managers conduct 30, 60, 90-day evaluations with team members.
o Address any successes and areas of opportunity to improve with performance.
· Ensure that Club Managers conduct annual evaluations with team members.
· Holds Annual Evaluations with Club Managers.
· Plans and places staff recruitment ads with Managers.
o Ensure active jobs are posted within Career-plug and refreshed every 30 days.
· Ensures all proper certifications are in place (CPR, AED, Tanning etc.)
o Maintain Pro Trainings certification to conduct CPR training as needed.
o Ensure new team members are CPR certified within their first two weeks and for applicable renewal periods.
o Ensures certification details and expiration dates are loaded into the HRIS/Payroll system
· Fills in for Managers as required.
· Review performance of all club team members and locations, procure and award monthly employee recognition awards (CORE awards)
o Distribution of Core Kudos within Woven to publicly recognize the team member.
Operations
· Meets with RDO weekly to review action plans for the upcoming week.
· Complete one full “formal” visit per club, per month
· Completes weekly visits to all clubs within region using BEST methods.
o These visits will be a combination of scheduled and unscheduled visits as needed.
o Ending the visit by completing a debrief with the Club Leadership team.
· Holds a monthly meeting with Club Managers in their region.
o Addressing any action items, review of measurable KPI’s, review any key operational updates and initiatives.
· Makes sure the call chain is completed when clubs are opening and if an issue arises, they are contacting the appropriate people.
· Update all administrative items as new clubs or staffing transitions arise.
· Monitor all Manager administrative functions to ensure timeliness and accuracy of Managers’ work.
· Connect with Club Managers to ensure Facilities Department is communication and fixing equipment in a timely manner. Relay any feedback to Regional Director & Director of Facilities.
Sales
· Establish and communicate sales objectives and goals with team.
· Assist in forecasting annual sales goals.
· Adapt and share best sales practices.
· Evaluate club sales performance, address underperforming sales clubs, create action items for clubs to reach their sales goals.
· Oversee daily, short-term, and long-term sales goals across region and positively contribute to company goals.
Qualifications
About Your Qualifications:
· Posses’ strong management and leadership experience
· Possessing the ability to read and adjust to different personality styles, management, and learning styles depending on the employee you’re coaching.
· Be extremely organized and can prioritize multiple tasks simultaneously.
· Truly enjoy working with people and be a great communicator
· Be a take-charge individual.
· Be willing to pitch in and do whatever is needed; have the attitude that no task is too small.
· Possess a competitive spirit – an innate desire to win!
· Be a natural, proven self-starter capable of doing whatever it takes to meet or exceed target goals.
· Be able to lead a team and be able to prove that you can get the staff on board with all promotions that come up monthly
· Proficient with Microsoft office tools
Success will be measured by:
• Statistical accuracy of daily/weekly/monthly/annual reporting
• Timely completion of any outstanding action items
• Club Performance: based on established KPI’s.
Competencies:
· Communicates Open & Effectively
· Builds Strong Relationships
· Nurtures Leaning & Growth
· Drives Continuous Improvement
· Champions CORE values
More reasons to join Planet Fitness!
- Bonus Incentives Monthly
- Robust Health and welfare benefit packages
- Vacation/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan
- Employee perks and discounts
Please note that certain benefits are eligibility based with minimum hours criteria
