Job Title: Customer Service Representative
Job Overview: As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and service. Your primary goal is to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Provide accurate information about products and services.
- Collaborate with team members and other departments to improve customer satisfaction.
- Identify trends in customer inquiries and provide feedback for process improvement.
- Stay updated on product knowledge and company policies.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software and tools.
Skills:
- Ability to multitask and handle a high volume of inquiries.
- Empathetic and patient demeanor.
- Strong organizational skills and time management.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
