Club General Manager West Bloomfield

Club General Manager

Full Time • West Bloomfield
We are looking for General Managers who want to be part of the Planet Fitness team!  As a General Manager, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience, and leading a team of associates to achieve operational excellence!

Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you.

Perks and Benefits: 
  • Great growth opportunities - we are a dynamic and growing company!
  • Medical, Dental and Vision insurance benefits
  • 401(k) with a generous employer match
  • Profit sharing program
  • FREE Black Card Membership 
  • Paid time off that increases with tenure
  • Employee Referral Program
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
Responsibilities:
  • The General Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork, and operational excellence. 
  • The General Manager always ensures excellence in Member Services by creating a welcoming environment.
  • Interview, hire, and train new staff.
  • Ensures proper staffing and coverage in the club based on business needs. 
  • Conducts all evaluations and performance reviews for all staff in the club. 
  • Maintains a clean, organized, and orderly club. 
  • Ensures club profitability and financial success.
  • Ensures the safety and protection of the employees and members in the club and the entire club property. 
  • Handle timecard administration and properly follow all Planet Fitness policies and guidelines as they pertain to employee pay.  
  • Train staff on and execute local and national promotions.
Requirements and Skills:
  • Must be 18 years of age or older.
  • Minimum of 2 years’ experience managing customer-focused teams in the fitness, hospitality, restaurant or similar industry
  • A career path that reflects increasing levels of responsibility and proven success delivering measurable results
  • High School diploma or equivalent required
  • Strong leadership, team building, and coaching skills
  • Exceptional customer service and conflict resolution skills
  • Strong organizational, problem-solving, and planning skills
  • Excellent written and verbal communication skills 
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.
What It Means to Join the Planet Fitness Team: 
  • It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
  • It means being part of a company that cares about improving the health and well-being of our communities. 
  • It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong. 
  • It means encouraging professional growth and development. 
  • It means creating a positive impact in our local communities through philanthropic initiatives. 
  • It means being part of a brand of which you can be proud!
 

Equal Opportunity Employer


 
Compensation: $52,000.00 - $58,000.00 per year




Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: