About the Role:
Join PF Management Group as a Weekend Member Service Representative and be the friendly face our members rely on! In this dynamic role, you will engage with our community in Billings, MT, ensuring a welcoming environment and exceptional service during the weekends.
Responsibilities:
- Provide outstanding customer service to all members and guests.
- Assist with member inquiries and resolve issues promptly and professionally.
- Maintain a clean and organized front desk and reception area.
- Process membership registrations and renewals accurately.
- Conduct facility tours for prospective members.
- Promote and sell membership packages and services.
- Collaborate with team members to enhance the member experience.
- Support special events and programs during weekends.
Requirements:
- High school diploma or equivalent; college coursework is a plus.
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Ability to work weekends and flexible hours.
- Strong problem-solving skills and a positive attitude.
- Basic computer skills and familiarity with membership management systems.
- Team player with a passion for helping others.
- Must be able to pass a background check.
About Us:
PF Management Group has been a leader in the health and fitness industry for over 20 years, dedicated to enriching the lives of our members. Our commitment to quality service and community engagement has earned us a loyal customer base, while our supportive work environment fosters growth and satisfaction among our employees.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
