Job Summary
The Employee Relations Specialist serves as a trusted partner to leadership and team members, providing guidance and support in resolving workplace issues, insuring compliance with company policies, and promoting a positive and inclusive work environment. This role is responsible for investigating employee concerns, advising on corrective actions, and driving consistency and fairness across employee relations practices.
The role requires strong communication, negotiation, analytical, and problem-solving skills, along with a deep understanding of employment and labor laws. Due to the nature of this position, this position requires a high level of discretion and the ability to keep information confidential.
Essential Duties and Responsibilities
- Serve as the primary point of contact for employee relations inquiries and workplace concerns.
- Conduct thorough, objective, and timely investigations into complaints, policy violations, and employee grievances.
- Partner with HR, management, and legal (as needed) to ensure fair and consistent application of policies and practices.
- Provide coaching and guidance to managers on performance management, corrective action, and conflict resolution.
- Assist in developing and enforcing employee relations policies, procedures, and training materials.
- Track and analyze employee relations trends to identify areas for improvement and recommend proactive solutions.
- Promote employee engagement by fostering communication, collaboration, and trust across teams.
- Maintain confidentiality and handle sensitive information with professionalism and discretion.
- Other Duties as assigned.
Minimum Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
- 2+ years of experience in HR or employee relations; experience in investigations strongly preferred.
- Solid knowledge of federal and state employment laws (EEO, FMLA, ADA, FLSA, etc.).
- Strong communication, interpersonal, and conflict-resolution skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of integrity and sound judgment when handling sensitive matters.
- Maintain composure during difficult situations and during high volume work periods.
- Exceptional written and verbal communication skills are required for handling sensitive situations tactfully.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
- Unlimited PTO
Pay will be based on experience.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
