Job Summary
The Shift Lead creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, supervising staff, and supporting club cleanliness.
Duties and Responsibilities
- • Greet members, guests, and prospects
- Handle all front desk activities
- Respond to employee or member questions and concerns
- Handle issues and escalate as needed
- Supervise front desk staff and ensure tasks are completed
- Answer phones promptly
- Check in members and update accounts
- Facilitate new member sign-ups and conduct tours
- Assist with cleaning and organizing the club
Qualifications and Requirements
- Prior customer service experience preferred
- Leadership experience is a plus
- Basic computer proficiency
- Passionate about fitness and health
- Positive and interpersonal
- Reliable, punctual, and professional
- Ability to resolve issues effectively
- High school diploma or GED equivalent required
- Must be 18 years of age or older
Schedule Requirements
- Schedule must fit the needs of the club
- Must work full-time hours
Physical Demands
- Remain standing or walking for extended periods
- Frequent communication, in-person and via phone
- Occasionally lift up to 50 lbs.
- Handle cleaning chemicals or biohazards safely
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Free Gym Membership
- Employee Discount
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
