Job Summary
The Club Manager oversees gym operations to deliver a welcoming, positive, and exceptional “Judgement Free” experience while ensuring the club’s financial success. Responsible for leading and developing a motivated team, maintaining a clean and safe environment, and managing daily operations.
Duties and Responsibilities
- Create and maintain a safe and welcoming atmosphere
- Oversee member service
- Staff management
- Recruit, onboard, train, and develop staff
- Create staff schedules
- Provide coverage during absences
- Manage payroll and HR documentation
- Resolve employee issues or concerns
- Handle employee discipline, retraining, offboarding, and termination
- Authorize expenditures, refunds, and make daily bank deposits
- Oversee inventory, organization, cleanliness, and maintenance of the club
- Knowledge of marketing campaigns, promotions, and offers
- Track operational statistics and reports
- Involved in all front desk operations
- Greet members, guests, and prospects
- Respond to member questions and concerns
- Answer phones promptly
- Check in members and update accounts
- Facilitate new member sign-ups and conduct tours
Qualifications and Requirements
- Superior customer and leadership skills
- Basic computer proficiency
- Passionate about fitness and health
- Hardworking, diplomatic, and energetic
- Positive and interpersonal
- Reliable, punctual, and professional
- Ability to resolve issues effectively
- High school diploma or GED equivalent required
- Must be 18 years of age or older
Physical Demands
- Remain standing or walking for extended periods
- Frequent communication, in-person and via phone
- Occasionally lift up to 50 lbs.
- Handle cleaning chemicals or biohazards safely
Schedule Requirements
- Full-Time, in-person, Monday – Friday
- Hours may fluctuate based on club needs
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(K) Plan
- Free Gym Membership
- Employee Discount
- Performance Bonus
- Paid Holidays
- PTO
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
