Benefits:

401(k)
Dental insurance
Employee discounts
Free uniforms
Vision insurance

Front Desk

Job Summary

The Member Services Representative - Front Desk creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, and supporting club cleanliness.

Duties and Responsibilities

· Greet members, guests, and prospects

· Handle all front desk activities

· Respond to member questions and concerns

· Answer phones promptly

· Check in members and update accounts

· Facilitate new member sign-ups and conduct tours

· Assist with cleaning and organizing the club

Qualifications and Requirements

· Prior customer service experience preferred

· Basic computer proficiency

· Passionate about fitness and health

· Positive attitude and strong interpersonal skills

· Reliable, punctual, and professional

· High school diploma or GED equivalent required

· Must be 18 years of age or older

Physical Demands

· Remain standing or walking for extended periods

· Frequent communication, in-person and via phone

· Occasionally lift up to 50 lbs.

· Handle cleaning chemicals or biohazards safely

Benefits

· Health Insurance

· Dental Insurance

· Vision Insurance

· 401(k) Plan

· Free Gym Membership

Compensation: $13.50 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: