Position: Member Services Rep - Full Time - Afternoon/Evening
We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!
SUMMARY DESCRIPTION
The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
Sales & Membership Support
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades (e.g., Black Card).
- Meet or exceed membership and customer service goals.
Front Desk Operations
- Check members into the system using club’s POS system
- Answer phones professionally and efficiently
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
Cleanliness & Maintenance
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Qualifications & Requirements:
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Required:
- Must be 18 year of age or older
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic
- Reliable, punctual and dependable
- Professional, respectful, and solutions-oriented in member and employee interactions
- Commitment to cleanliness and creating a positive member experience
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
- MSRs must submit to a National Sex Offender Registry search
- All Overnight positions must submit to 7 year background check
- All Utah locations must participate in E-Verify
- This position requires employee to work on-site
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Preferred:
- High school diploma or equivalent preferred
- Prior experience working in a club fitness setting
- Basic understanding of cleaning chemicals and safety standards
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.
Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.
Vision and Hearing: Normal vision and hearing, with or without correction.
The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions
Why you should join Planet Fitness?
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work alongside an amazing group of talented, dynamic professionals!
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Want more reasons?
- Medical, Dental, Vision Insurance
- PTO – Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefits
- We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
