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Member Services Rep Part Time Day-FLOATER South Ogden UT

Member Services Rep Part Time Day-FLOATER

Part Time • South Ogden UT
Position: Member Services Rep - Part-Time Day FLOATER
FLSA Status: Hourly Non-Exempt
Reports to: Club Manager / Assistant Club Manager

SUMMARY DESCRIPTION 

Floater/Member Services Representative is a per diem, as needed position with no guaranteed schedule; must work at least 16 hours per month. 

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment.

This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

  • Greet members, prospective members and guests in a friendly, and professional manner.
  • Create a positive club experience by providing outstanding customer service.
  • Respond to member questions and concerns promptly and courteously.
  • Assist members with account inquiries, changes, and billing questions.
Sales & Membership Support

  • Provide information about Planet Fitness memberships and amenities.
  • Assist potential members with tours and sign-ups.
  • Promote and explain current membership specials and upgrades (e.g., Black Card).
  • Meet or exceed membership and customer service goals.
Front Desk Operations

  • Check members into the system using club’s POS system
  • Answer phones professionally and efficiently
  • Process new memberships, cancellations and payments accurately.
  • Follow opening and closing procedures as assigned.
  • Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
Cleanliness & Maintenance

  • Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
  • Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
  • Ensure weights are returned to appropriate rack area
  • Regularly walk the floor to ensure the club remains clean, organized, and safe.
  • Refill cleaning stations and supplies as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

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