Job Summary: Are you passionate about health, fitness, and helping others achieve their goals? Planet Fitness is looking for an enthusiastic, high-energy Part-Time Member Services Representative to join our Lansing team!
As the face of our club, you will create a positive, welcoming environment (our famous Judgement Free Zone®) for every member who walks through our doors. If you are a self-motivated team player who loves interacting with people and takes pride in keeping a facility clean and organized, we want to hear from you.
Essential Duties and Responsibilities:
Member Experience: Enthusiastically greet members, check them in, answer phone inquiries, and provide tours to prospective members.
Membership Support: Assist members with their accounts on the computer, explain membership options, and process enrollments or upgrades.
Club Excellence: Maintain a clean, safe, and sparkling environment by regularly cleaning gym equipment from top to bottom and keeping the facility tidy.
Qualifications & Requirements
Personality: A friendly, outgoing, and positive attitude is a must!
Skills: Strong communication skills and basic computer proficiency.
Work Ethic: Highly reliable, punctual, and self-motivated to complete tasks efficiently without constant supervision.
Age Requirement: Must be 18 years of age or older
Why You'll Love Working With Us (Benefits)
Free PF Black Card+ Membership (Enjoy all amenities and bring a guest for free!)
Consistent Work: Enjoy the stability of a reliable, set schedule.
Growth: Excellent opportunities for internal advancement and career pathing.
Paid Leave: Paid sick time included.
Physical Demands & Environment
Continual standing, walking, and engaging in conversation (in-person or over the phone) during your shift.
Regular cleaning of gym equipment and facilities.
Ability to occasionally lift up to 50 lbs.
Comfortable working safely around standard club cleaning products.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
