Position: Store Manager
Reports to: Regional Director
Department: Coffee Operations
Who We Are:
Bangarang Coffee delivers energy beyond the cup. For people on the move, and for whatever comes next.
We're an emerging brand built around more than great coffee. We're creating an experience centered on connection, quality, and genuine hospitality. As an early member of the team, you'll help shape our culture, our guest experience, and where this brand goes from here.
We're looking for people who thrive in a fast-paced environment, love building something from the ground up, and take pride in creating exceptional experiences for guests and teammates alike. If you're energized by growth, innovation, and being part of a team defining what's next, we'd love to have you join us on the journey.
Purpose: The Store Manager is responsible for the overall operations, profitability, and culture of their store. Serving as the final point of authority for daily decisions, the Store Manager provides leadership, coaching, and accountability to the entire team to ensure our values, product, and service are upheld at all times. The Store Manager is the primary point of contact for Team Players, vendors, and customers, makes standard managerial decisions without prior approval from upper management, and is fully accountable for the store's results.
Duties and Responsibilities:
- Maintain full proficiency in all Barista and Shift Lead duties and skill sets.
- Own full responsibility for the store's daily flow of business, including labor, sales, and efficiency.
- Recruit, interview, hire, and onboard new Team Players for the store as needed.
- Conduct regular performance feedback and reviews, and manage coaching and progressive discipline up to and including termination in accordance with the company handbook.
- Build and manage the weekly labor schedule to meet sales demand while controlling labor cost and maintaining a positive customer experience.
- Identify, train, and develop Baristas and Shift Leads to build a strong team of leaders and crew.
- Own inventory management, including ordering, receiving, counting, and minimizing waste.
- Ensure proper cash handling, deposits, and banking procedures are followed by the store and its shift leaders.
- Maintain full proficiency in the point of sale system, including back end administration and reporting.
- Review daily, weekly, and period sales and labor reports, and adjust store operations to meet targets.
- Ensure the store consistently meets brand, product quality, cleanliness, and safety standards.
- Take full responsibility for the store experience, including drink quality, customer interaction, speed of service, and music, making changes as needed.
- Communicate regularly with the Regional Manager and/or Regional Director on store performance, staffing, equipment, and inventory needs.
- Lead team meetings and pre-shift communications to align the team on goals and standards.
- Resolve escalated customer concerns in line with company values.
- Ensure store compliance with all applicable local, state, and federal labor and food safety regulations.
- Delegate tasks appropriately to Senior Shift Leads and Shift Leads to develop the team and maintain efficiency.
- Make daily managerial decisions within company policy, escalating significant or policy level matters to the Regional Manager.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or equivalent required.
- At least two (2) years of supervisory experience in coffee, food service, quick service, or retail, or internal promotion from Shift Lead with demonstrated proficiency in all store roles.
- Demonstrated ability to build labor schedules, manage inventory, and use sales and labor reports to drive results.
- Proven ability to recruit, coach, develop, and hold a team accountable.
- Proficiency with point of sale systems and basic computer applications.
- Food manager certification, or the ability to obtain it within the timeframe required by state or local law.
- Reliable transportation for travel between store locations.
- Availability to work a flexible schedule, including early mornings, late nights, weekends, and holidays.
Supervisory Responsibility: This position directly oversees all store Team Players, including Shift Leads and Baristas, with authority to hire, coach, discipline, and terminate in accordance with company policy.
Budgetary Responsibility: This position is accountable for store labor cost, inventory and waste, and cash handling, and manages daily operations to meet the sales and labor targets set by the Regional Director and/or Regional Manager.
Work Environment: This job operates in a fast paced, quick service coffee store environment. This role routinely uses espresso machines, blenders, brewing equipment, the TouchPoint point of sale system, cash drawers, and cleaning supplies, and involves regular exposure to hot liquids, steam, and background music. This role also uses a computer or mobile device for scheduling, ordering, and reporting.
Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.
- Regularly required to talk and hear.
- Continuously required to stand and walk for the duration of the shift; use hands to finger, handle or feel; and reach with hands and arms.
- Frequently required to bend, twist, and move quickly within a compact workspace.
- Occasionally required to climb a step stool, balance, stoop, kneel, or crouch.
- Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time, exempt position. Under the Regulations, Part 541, an exempt Team Player is one who is not entitled to the minimum wage or overtime pay protections of the Fair Labor Standards Act (FLSA).
Work days and hours vary based on store needs and may include early mornings starting as early as 5:00 a.m., late nights until 11:30 p.m., weekends, and holidays. This position must be reachable by phone to promptly address store needs and may perform work outside the store, such as writing schedules or picking up product. Time off requests are communicated to the Regional Manager or Regional Director following company procedure.
Travel: Minimal local travel is expected for this position, including trips between store locations for product and supplies. Overnight travel is not expected.
EEO Statement: Excel is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Team Player signature below constitutes the Team Player's understanding of the requirements, essential functions, and duties of the position.
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