Position: Training Manager
Reports to: Senior Manager of Operational Excellence
Department: Coffee Operations
Who We Are:
Bangarang Coffee delivers energy beyond the cup. For people on the move, and for whatever comes next.
We're an emerging brand built around more than great coffee. We're creating an experience centered on connection, quality, and genuine hospitality. As an early member of the team, you'll help shape our culture, our guest experience, and where this brand goes from here.
We're looking for people who thrive in a fast-paced environment, love building something from the ground up, and take pride in creating exceptional experiences for guests and teammates alike. If you're energized by growth, innovation, and being part of a team defining what's next, we'd love to have you join us on the journey.
Purpose: The Training Manager owns the execution and quality of Bangarang's training program. This field first leadership role leads the Trainer team, prepares new locations to open, develops future Trainers, and ensures every Trainee receives consistent, hands on training in Bangarang's operations, service, safety standards, and vibe. Success in this role means every Trainee can perform their positions safely and independently before sign off, risks are surfaced before they become opening day problems, and each new location's leadership is ready to take full ownership when the training team leaves.
Duties and Responsibilities:
New Location Training
- Own the training plan for each new location from pre-opening preparation through the transition to regular operations.
- Build and manage the training schedule, including Trainer assignments, Trainee groups, station rotations, and daily priorities.
- Confirm that training materials, systems, equipment, product, uniforms, system access, and other required resources are ready before training begins.
- Lead orientation, hands on training, mock service, community events, friends and family service, soft openings, and grand openings.
- Maintain a strong onsite presence during the most critical stages of training and opening.
- Identify readiness risks early and work with Operations and location leadership to resolve them.
- Lead the final training handoff to the location's management team, including a clear picture of each Trainee's readiness.
Trainer Leadership
- Recruit, select, certify, schedule, and develop Bangarang Trainers, maintaining a ready bench for upcoming openings and field assignments.
- Set clear expectations for conduct, communication, coaching, attendance, and operational performance.
- Lead daily Trainer huddles and end of day debriefs during openings, and hold regular one on one check ins with each Trainer.
- Coach Trainers on how to teach, correct, encourage, redirect, and hold Trainees accountable.
- Address Trainer performance or conduct concerns promptly and professionally, partnering with the People team as needed.
- Support the Trainer team through the long hours, pressure, and changing demands of new openings, including monitoring workload and time worked.
Training Quality and Consistency
- Ensure every Trainee is trained to the same Bangarang standards, regardless of Trainer or location.
- Protect recipe accuracy, drink quality, speed, hospitality, cleanliness, safety, and operational flow throughout training.
- Ensure training covers every required position, including Lane/Window, Texter, Milk, Shots, Rescue, Expo, Drink Runner, and Walk-Up.
- Maintain accurate skill checklists, position sign offs, training records, assessments, and certification requirements.
- Calibrate Trainers so they coach and evaluate performance consistently, and observe training in real time to correct gaps.
- Ensure no Trainee is signed off because opening day is approaching; sign off reflects demonstrated, independent performance only.
- Reinforce the reasons behind Bangarang's standards, not just the steps.
Operational Partnership
- Partner closely with Operations, People, location leadership, and support teams throughout each opening.
- Keep leadership informed of Trainee progress, attendance concerns, operational gaps, safety issues, and opening risks.
- Prepare location leaders to continue coaching and developing their teams after the Trainers leave.
- Visit existing locations to evaluate training quality, retrain standards, and support ongoing development.
- Assist with leadership development and other company training initiatives as needed.
Continuous Improvement
- Gather feedback from Trainers, Trainees, and location leadership after each opening.
- Complete a post-opening recap identifying wins, gaps, recurring issues, and recommended changes.
- Track training results, identify trends across locations, and improve schedules, materials, assessments, and processes based on field results.
- Partner with Operational Excellence to keep training materials aligned with current recipes, systems, equipment, and operating standards.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or equivalent required.
- At least three (3) years of progressive leadership experience in coffee, restaurants, retail, hospitality, or another high volume service environment.
- Previous training, new location opening, or multi-location experience strongly preferred.
- Proven ability to lead teams, coach leaders, and hold people accountable while maintaining trust and respect.
- Strong operational judgment and the ability to make sound decisions under pressure.
- Excellent organization, communication, and follow through, including managing schedules, trackers, and training records.
- Comfortable facilitating group training and meetings as well as coaching one on one.
- Ability to achieve and maintain Bangarang certification across all operational positions and shift lead responsibilities.
- Food manager certification, or the ability to obtain it within the timeframe required by state or local law.
- Valid driver's license, reliable transportation, and the ability to travel as required.
Supervisory Responsibility: This position leads the Trainer team, including recruiting, selecting, certifying, scheduling, coaching, and addressing performance of Trainers. The Training Manager has authority to hire, coach, discipline, and terminate Team Players in accordance with company policy.
Work Environment: This job operates primarily in the field at new and existing Bangarang drive-thru coffee locations, including active drive-thru lanes and outdoor walk-up areas, with exposure to vehicles, varying weather conditions, hot liquids, and steam. This role routinely uses espresso machines, blenders, brewing equipment, the point of sale system, and cleaning equipment, as well as a laptop or mobile device for training schedules, records, and reporting.
Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.
- Regularly required to talk and hear, including in noisy environments and near active drive-thru lanes.
- Continuously required to stand, walk, and move for extended periods; use hands to finger, handle or feel; and reach with hands and arms.
- Frequently required to bend, reach, squat, twist, and perform repetitive movements.
- Must be able to lift and carry up to 50 pounds.
- Must be able to work indoors and outdoors in varying weather conditions and safely work around vehicles and active drive-thru lanes.
- Must be able to safely operate standard coffee, food service, and cleaning equipment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time, exempt position. Under the Regulations, Part 541, an exempt Team Player is one who is not entitled to the minimum wage or overtime pay protections of the Fair Labor Standards Act (FLSA).
Work days and hours change based on training needs, opening dates, and business priorities, and include early mornings, late nights, weekends, holidays, and extended hours during openings.
Travel: 75% travel is expected for this position based on Bangarang's opening and training calendar. Some assignments require several consecutive weeks away from home, including overnight stays.
EEO Statement: Excel is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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