Planet Fitness - IN/TN Baker Group
Are you a talented individual who is passionate about their job? Do you thrive in fun, fast paced environments? Then You Belong® at Planet Fitness! Consistently ranked as one of Inc. Magazine’s 5000 fastest growing companies, Planet Fitness is an exciting growth company taking the fitness industry by storm. Founded in 1992, we’ve revolutionized the industry with our combination of affordable prices, great value, and non-intimidating Judgement Free Zone®.
With more than 800 clubs nationwide and over 5.5 million members, we’re aggressively expanding and looking for talented individuals like you to help us conquer Gymtimidation® everywhere. If you want to work at a company that offers a great culture and competitive salaries and benefits, then Planet Fitness could be your new home.
Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
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- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
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- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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