Club Manager Portland (NE 122nd Ave)

Club Manager

Full Time • Portland (NE 122nd Ave)
Who we are
PF is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable and non-intimidating gym environment for everyone. PF Northwest owners are a couple that opened their first franchise location in April 2011 in Vancouver, WA. Since then have expanded to 10 locations across OR and WA with an ambitious scheduled development plan over the next five years.
At PF Northwest, we pride ourselves on building an atmosphere of positivity, inclusivity in our business, Our company culture is shaped around equity, hard work and trust. As we believe growth comes from service excellence, our company is focused on training and developing our talents to deliver the best experience to our members. It’s a place for motivated team members, who possess a passion for sports and service to grow their professional capabilities.
About the role
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Why you should join Planet Fitness!
You want to contribute in building an atmosphere of positivity, inclusivity, and you value a culture of equity, hard work, recognition, respect and trust. Join an inclusive and casual team environment with co-workers who like you will help make us all great.
Salary range is $40,000 based upon experience
Free Membership - work-out for free and enjoy the Black Card amenities
Generous PTO, Paid holidays for eligible managers
Medical, Dental, Vision insurance, Tax free HSA and Flex saving plans, supplement insurance options
Build a career through advancement opportunities.
What you'll do
  • Recruit, hire, train and develop a high performing staff consisting of Team Members and an Assistant Manager as ambassadors of the PF culture. 
  • Oversee and take accountability for the various aspects of club operations and financial performance, including sales activation, staff scheduling, payroll management.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines while showing ability in handling difficult situations independently.
  • Oversee cleanliness, maintenance and safety of the facility, by organizing and deploying cleaning duties, supply and vendors ordering management.
Who you are
  • Leads by example and maintain consistent accountability for direct reports by training, coaching and ensuring adherence to PF’s values and goals. 
  • Provides clear and direct communication to Team Members, gives feedback and follows-up on execution. 
  • Has the ability to organize and utilize time management and prioritization skills effectively.
  • Superior customer service skills and experience, preferably in the fitness industry.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR/AED Certification preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

This is a full time position. Typical work hours will be Mon-Wed from 9 am to 7 pm, and Thu-Fri from 9 am to 5 pm. Additional weekend or holiday coverage hours may be required.
Compensation: Salary to be discussed, free Black Card Membership, health and supplemental benefits available after 60 days of employment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.