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Member Services Representative Corporate

Planet Fitness - Fitton Clubs

Future Opening: Member Services Representative

Full Time • Corporate

MEMBER SERVICES REPRESENTATIVE -  JOB DESCRIPTION

FLSA Status:  Non-Exempt (Hourly)

Reports to: General Manager

Special Requirements:

  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
  • Must obtain Tanning Certification within time frame required by company.

SUMMARY DESCRIPTION

The Member Services Representative be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    •   Answering phones in a friendly manner and assist callers with a variety of questions.
    •   Checking members into the system.
    •   New member sign-up.
    •   Taking prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Perform cleaning duties as required to maintain neatness and cleanliness of the club
  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency
  • Must obtain Tanning Certification within time frame required by company.

QUALIFICATIONS / REQUIREMENTS

  • Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
  • Must obtain Tanning Certification within time frame required by company.
  • A passion for fitness and health
  • Upbeat, professional and positive attitude
  • Punctuality and reliability and must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Hard working, enthusiastic and energetic
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

ENVIRONMENT: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

PHYSICAL: Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information.  Must maintain physical ability to administer CPR in the event of medical emergency.

Vision: See in the normal visual range with or without correction.  Hearing: Hear in the normal audio range with or without correction.

 

Note:  We participate in E-Verify for all Utah locations.

E-Verify Participation Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work Poster:  https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: