Some of your responsibilities will include:      

• o Customer Service/Front Desk Activities:
  • ▪ Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • ▪ Answer phones in a friendly manner and assist callers with a variety of questions.
  • ▪ Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • ▪ Respond to member questions and concerns in a timely and professional manner.
  • ▪ Conduct beverage or merchandise purchases on the point of sale system.
  • ▪ Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
  • ▪ Exceeding the minimum required daily statistics.
  • ▪ Ability to assess and assist in emergency medical situations.
  • ▪ Upholding rules and policies in the facility.
• o Staff Supervision
  • ▪ Provide backup support for any employee who is absent.
  • ▪ Uphold integrity and security of sensitive company documents.
  • ▪ Be a brand ambassador by leading a judgement free lifestyle.
  • ▪ Delegate activities and responsibilities throughout shift.
  • ▪ Lead by example and maintain consistent accountability.
  • ▪ Communicate between staff members any changes or information that is pertinent to their positions.
• o Member Accounts:
  • ▪ Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • ▪ Checking members into fitness classes daily using Datatrak systems.
  • ▪ Creating new memberships and guest accounts for members.
  • ▪ Uphold integrity and security with member documents and sensitive information at all times.
• o Club Cleanliness and Maintenance:
  • ▪ Go above and beyond to keep the front desk area and lobby clean and orderly.
  • ▪ Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • ▪ Regular cleaning of all exercise equipment and tanning beds.
  • ▪ Regular restroom and wet area cleaning and stocking.
  • ▪Overseeing staff cleaning duties and utilizing the cleaning grading system.
  • Completion of daily and weekly cleaning responsibilities.
• o Miscellaneous
  • ▪ Track Key Performance Indicators such as guest counts, cancels, info calls
  • Count down cash register at the end of shift.
  • ▪ Manage marketing efforts by ensuring that staff is aware of updates or changes.
  • ▪ Assist with inventory counts.
  • ▪ Uphold the positive, energetic, upbeat culture of Planet Fitness.

Qualifications:

• 6-12 months of Customer Service experience and Management is preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Positive leadership and diplomacy skills.
• Problem solving skills.

Physical Demands/Requirements: 

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.
• Frequent climbing, balancing, kneeling and crouching during shift.

Why you should join Planet Fitness! 

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!
• Be a brand ambassador for one of the fastest growing fitness organizations in the country.
• The constant opportunity for personal and professional growth in a fun and energetic atmosphere.
• Free Black Card Membership