Job Summary
The Brand Excellence Administrator will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
This position requires a dependable individual able to serve in an administrative capacity. The Brand Excellence Administrator is expected to develop mastery of all shift roles and provide evaluation, training, and ancillary support to the franchise. Additionally, qualified candidates should be willing to provide and/or support community outreach or promotion. The individual is expected to assist the Franchise in pursuit of operational objectives and staff level support.
Essential Duties and Responsibilities
- Assist in the sustainment of a high performing club and team centered upon customer service excellence
- Elevate club level atmosphere through high energy and focus upon club operation optimization
- Administrate in conjunction with Franchise Management and provide backup support to Club Management.
- Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times
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- Assist in resolving or escalating employee issues or concerns
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- Involved in all front desk related activities including:
- Receive phone calls in a friendly tone and provide administrative assistance with questions or concerns
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- Greet and register members and guests
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- Facilitate all member requests, issues and questions.
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- Provide ancillary oversight on club cleanliness and maintenance
- Provide assistance in ordering and receiving supplies
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup staff support
Qualifications/Requirements
- Dynamic, diligent, driven
- Hard working, enthusiastic and energetic motivator
- Sharp focus and strong problem resolution skills
- Superior customer service skills with a clear passion for health, fitness, and wellness
- Experience working as a Member Service Representative at Planet Fitness considered a plus
- Critical thinking, integrity, and diplomacy necessary
- Basic computer proficiency (Microsoft Suite).
- Current CPR Certification recommended
- High school diploma/GED equivalent required
- Must be 18 year of age or older
Physical Demands
- Potential for prolonged standing and walking during shift.
- Engaging personality able to motivate others through clear, confident, and effective communication
- Club operations may necessitate occasionally lifting of up to 50 lbs.
- May have exposure to chemicals and disinfectants necessary to mitigate potential biohazards
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
