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Planet Fitness Careers

Regional Manager

Location: Pittsburgh , PA

Type: Full Time


The Regional Manager is responsible for leading a team of business and service professionals in delivering an outstanding member experience across his or her entire regional portfolio of clubs. The ideal candidate must have a holistic view of the business and be able to quickly assess and prioritize key actions to achieve and exceed each club's primary service and financial metrics. This position will make frequent visits to their clubs to support the club team by identifying business opportunities, removing barriers and developing strategies for success.

Essential Duties and Responsibilities

  • Conduct regular club visits, which include but are not limited to:
    o General introductions to build relationships with team members at all levels
    o Training staff on all Planet Fitness policies, procedures and standards
    o Conduct club walkthroughs to identify critical issues that could impact member experience
    o Review the club’s financial performance and KPI’s with management
    o Implement action plans to address all outstanding issues and areas of opportunity
  • Interact with members and employees exemplifying professionalism, our Core Values and Company Mission Statement
  • Ensure team member compliance with company policies and procedures
  • Acquire, develop and support talent at all levels within the region
  • Track and analyze sales, marketing and operational analytics, and develop action plans to address outliers and leverage top performers
  • Oversee club and equipment maintenance procedures and personnel and ensure that all repairs are completed in a prompt and timely manner
  • Handle all presale duties related to new club openings within region (i.e. hiring, training, operational setup)
  • Ensure clubs meet and/or exceed monthly member retention goals
  • Manage Club Managers, providing on-site guidance and leadership working closely with
    each club to manage costs (i.e. labor, supplies, repairs) and drive greater operational
    efficiency
  • Follow up on all member experience feedback (i.e. mystery shops, Happy or Not,
    member surveys) and develop corrective action plans as needed
  • Perform end-of-month audit tasks and responsibilities
  • Work with other Regional Managers to share best practices
  • Provide input and execute all company-wide roll outs and improvements initiatives
  • Coordinate bonus incentive program and verify scoring for monthly general manager
    bonuses
  • Cover any club manager duty if needed in cases of emergency or vacancy


Key Areas of Focus

  • Member satisfaction through proper execution of Planet Fitness’s core values
  • Team performance and effectiveness
  • P&L and Key Performance Indicators: processes for best practices, management and
    results
  • Brand Ambassador


Qualifications

  • Bachelor’s degree preferred and a minimum of five years of relevant experience
  • Ability to communicate clearly and effectively, and act decisively
  • Ability to think creatively and strategically as well as set and lead organizational
    priorities
  • Possess a results-driven attitude with the ability to work independently, make quick
    decisions and prioritize appropriately
  • Proven track record of leading a team and maintaining a high performing, service-driven
    and dynamic work environment
  • Strong planning and organizational skills
  • Discretion when handling sensitive and confidential information
  • Experience with Microsoft Office Suite
  • Experience using an ATS and HCM a plus

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

 

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.

With more than 1,700 locations in all 50 states, the District of Columbia, Puerto Rico, the Dominican Republic, Canada, Panama, Mexico and growing, there’s plenty of opportunity on our Planet.

This club is independently owned and operated by a franchisee. Your application will go directly to the franchise club, and all hiring decisions will be made by the management of that franchise club. Planet Fitness Headquarters has no direct, indirect or reserved control over the hiring decisions made by any franchise clubs. All inquiries about employment at this club should be made directly to the club, and not to Planet Fitness Headquarters.